Air Force Service Procurement: Approaches for Measurement by Laura H. Baldwin

By Laura H. Baldwin

To aid the Air strength within the technique of altering how it purchases providers, this document reports comparable advertisement region practices and indicates metrics to trace growth and refine companies procurement efforts over the years.

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Indeed, the costs of retaining such employees may exceed the organization costs of replacing them. 14 Implementation Considerations. Tracking ethics violations is a sensitive endeavor. One interviewee noted that the firm’s purchasing organization had an internal ombudsman to field these and other kinds of complaints. Reports of violations can come from other employees or suppliers and may be offered anonymously. Metrics Baseline Data In addition to the metrics implementation considerations discussed above, interviewees told us that their firms initially struggled to manage their expenditures on services because of a lack of baseline data for their chosen metrics.

6 Special Interest Metrics Special Interest Metrics Description Support of small or minorityowned businesses Dollars spent with these firms Percentage of expenditures with these firms Safety and security Frequency of safety incidents Frequency of security incidents Internal Management Metrics In addition to results-oriented metrics, commercial firms also use performance metrics to monitor and improve management of their purchasing organizations. These inward-focused metrics complement the high-level effectiveness metrics discussed above.

CAPS Research noted in 2002 that services spending in the broader economy “represents a large and growing segment of organizations’ overall purchases” (CAPS Research, 2002). A year later, CAPS reported that in a survey of firms with annual revenues ranging from less than $1 billion to over $60 billion, firms on average expected their spending on services to increase 13 percent over the next five years, with more than half of the firms in the survey expecting their spending on services to increase on average by 22 percent.

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